Refund policy

 

New or gently used formulations that do not support your wellness needs can be refunded with the original receipt within 30 days of in-store purchase or within 30 days of delivery for online orders. To help reduce waste, we do not accept returns on previously used functional diffusers.

If your purchase was made online, we can refund to your original method of payment or offer store credit via e-gift card.

For in-store purchases, we will refund to your original payment method with a receipt. Please note that e-gift cards can be used both online and in store. To start your return, contact our Customer Experience team by phone at 1-877-ASK-SAJE (1-877-275-7253) or Contact Us.

Our Diffuser Guarantee

We put great care into the design and fabrication of all our diffusers. Should yours malfunction or not meet your space-care needs, we’ll remedy it. Within 30 days of purchase, with the original receipt, we’ll refund, exchange or repair your diffuser. Past 30 days? All good. Our Diffuser Guarantee covers any issues that may arise from normal use and with the original receipt, we’ll repair it, exchange it, or give you a gift card for the original value.

Our Formulation Guarantee

If you’re not happy with any blend, remedy or formulation, we’ll make it right. Bring back any new or slightly used Saje product with the original receipt, within 30 days of your in-store purchase or within 30 days of receiving your online order, and we’ll gladly refund or exchange your purchase. Need a price adjustment on your full-price items? We’re happy to make it within 15 days of your purchase. Just bring your original receipt.